Privacy Policy

Who we are

Woody RV Rentals, LLC rents RVs and trailers from Granger, Texas. You can reach us at (512) 944-5800 or info@woodyrvrentals.com.

Information you give us through website forms

Our quote request, contact, RV repair, and consignment forms ask for your first and last name, email address, phone number, and preferred contact method, along with the details of your request — for example the RV you are interested in, your trip dates, your destination or delivery location, and anything you write in the message box. Before a form can be sent you must agree to be contacted about your request.

When a form is sent we also record the date and time, the page you sent it from, and any campaign information included in the web address (for example, a link from an advertisement).

Information in rental applications and agreements

If you complete an online rental application, we collect the renter and driver details you enter, including names, contact details, date of birth, driver's licence details, insurance information, an emergency contact, your rental and pickup/return dates, and the extras you choose.

When you sign an agreement electronically, we record your typed or drawn signature, your consent to sign electronically, the time of signing, your device's internet (IP) address, and basic browser information, so the signed agreement can be verified later. When you accept, decline, or ask a question about a quote through your quote link, we record your typed name, your message, the time, your internet (IP) address, and basic browser information.

We do not collect card numbers, bank account numbers, or card security codes through our website forms or rental applications.

How we use your information

• To reply to your request and prepare quotes and estimates.
• To manage rentals, reservations, deliveries, repairs, and consignments.
• To prepare rental agreements, invoices, and payment records.
• To keep a record of our dealings with you and to protect the website from misuse. To limit repeated or automated submissions, we check a scrambled (hashed) form of your internet address when a form is sent.

We contact you using the details and contact method you provided. We do not sell your information.

Who can see your information

Your information is stored in our internal management system, Woody OS. Only authorized staff can sign in, and each person can see only what their role allows.

Quote and agreement links we send you are private: anyone holding the link can view or act on that specific quote or agreement, so please do not share them.

Services that help us run the website

• Website hosting and data storage: the website and Woody OS run on Lovable Cloud.
• Email: messages from our website forms are delivered to our office inbox through Lovable's email service. Team invitations and agreement emails use the same service.
• Staff alerts: staff who turn on device notifications receive new-request alerts through their web browser's notification service. An alert can include the customer's name, the RV, and the dates.
• Invoicing: when our staff create an invoice, the customer's name, email address, and phone number, the itemized charges, the RV name, and the rental dates are sent to Intuit QuickBooks Online. Driver's licence details, dates of birth, insurance details, emergency contacts, and signatures are not sent. Intuit handles that information under its own privacy policy.

Payments

When an invoice offers online payment, you enter your payment details on Intuit's QuickBooks payment page, not on our website. We keep invoice balances, payment status, and payments our staff record by hand, but not your card or bank details.

Browser storage

The rental application saves your progress in your browser while the tab is open so you don't lose your answers; it is cleared when the application is sent or the tab is closed. Staff sign-in keeps the staff member signed in on that device, and staff screens remember a few display settings.

This website does not use advertising or analytics cookies or tracking tools.

How long we keep information

Retention periods depend on the type of information, why it was collected, and applicable requirements. We retain records as reasonably necessary to respond to inquiries, administer rentals and related services, maintain accounting and tax records, address insurance matters and disputes, and meet legal obligations. Some records, including signed agreements and invoices, may need to be retained after a rental ends. Contact us at info@woodyrvrentals.com or (512) 944-5800 with questions about retention or to request deletion. We consider deletion requests subject to applicable legal requirements and legitimate recordkeeping needs.

Your choices and requests

To ask what information we hold about you, to correct it, or to ask us to delete it, contact us at info@woodyrvrentals.com or (512) 944-5800. Some records, such as signed agreements and invoices, may need to be kept for business or legal reasons.

Changes to this notice

If we change this notice, we will post the new version on this page with its updated date.